FAQ's

General Information

• Can anyone order furniture from us?
• Do you have a store or warehouse where we can try out your product?
• Do you offer samples of your product?

Ordering Information

• How can I check the status of my order?
• Has my order shipped?
• Do you accept Purchase Orders?
• Where do I send a Purchase Order?
• If I use a Purchase Order, when do I pay for my order?
• What payment methods do you accept?

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Shipping Information

• Do you offer free shipping?
• Do you offer free shipping on recliners?
• If I place my order online, will I get free shipping?
• Do you ship outside of the Contiguous United States?
• How long after ordering will my items ship?
• Once my order ships, how long will it take to deliver?

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Refund Policy

• What is your return policy?
• Can I cancel an order once it has been placed?
• Can I cancel my online order?
• Do you offer comfort or satisfaction returns if I do not like what I ordered?

Product Warranty and Damage Claims

• Who handles warranty claims for products that you sell?
• What do I do if I have a warranty claim?
• What do I do if I have a damage claim?
• Who is responsible for the product's warranty?
• Who approves or denies a warranty claim?